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Full Time Spa Receptionist - Desert Mountain Club
Looking for a friendly, service oriented individual for our Spa Reception Desk.

FULL TIMe Spa DESK Receptionist


Greets members with enthusiasm and professionalism while always providing the highest level of exceptional customer service.

SCHEDULE: Flexible schedule Monday-Friday plus Saturday. Shifts available 7am-3pm, 9am-5pm or 1pm-7pm

RATE:
$13 per hour

CLUB OVERVIEW:

Desert Mountain is a 5-Star Platinum Club of America, and one of the largest private clubs in North America. Located in the elevated foothills of North Scottsdale, Arizona, Desert Mountain spans more than 8,000 acres of lush high Sonoran Desert. The Desert Mountain Club has six Jack Nicklaus Signature golf courses, six distinctive clubhouses, nine kitchens, hiking/biking trails, horseback riding, and a spectacular tennis, swim, fitness and spa facility. We believe our employees are among our greatest assets. If you would like to be part of an exciting, challenging and rewarding experience, then Desert Mountain is the place for you!

JOB DUTIES:
  1. Properly opens and/or closes the Spa each day according to Standard Operating Procedures.

  2. Accurately books, changes and cancels Spa appointments.

  3. Acknowledges and greets everyone who enters and leaves the Spa facilities.

  4. Provides detailed descriptions of Spa treatments, packages, services, facility features and hours of operation.

  5. Utilizes spa computers with skill and proficiency.

  6. Answers the phone promptly and uses the member/ guest name throughout the phone conversation.

  7. Issues Spa lockers, robes and slippers to members/guests and escorts them to their lockers.

  8. Provides orientation tour, explaining Spa amenities offered and answering all questions.

  9. Maintains a safe, clean and well-organized Spa environment through consistent monitoring of the Spa facility.

  10. Stocks locker room supplies and amenities throughout the day.

  11. Is flexible with schedule, supporting the needs of the Spa.

  12. Properly cares for equipment and uses proper amounts of product to assist with cost control.

  13. Has complete knowledge and understanding of all services and products with the ability to educate and train members and guests in these areas. 

  14. Upholds the standards of sanitation and sterilization as directed by law and the Spa's policies and procedures.

  15. Properly cleans and restocks areas as required.

  16. Communicates to management any and all occurrences involving staff or guests in the Spa that require attention.

  17. Actively promotes the Spa, treatments, services, and retail, as well as programs, promotions and/or discounts. 

  18. Provides accurate, appropriate and immediate responses to all requests by members and guests, ensuring complete satisfaction.

  19. Possess ability to work without direct supervision.

  20. Maintains a positive attitude and contributes toward a quality work environment.

  21. Regularly attends, participates in and supports training and staff meetings for the Spa.

  22. Assists in all areas of Spa operation as requested by management.  

EDUCATION REQUIREMENTS OR EQUIVALENT:
High School Diploma or GED

SPECIALIZED KNOWLEDGE:
Must have basic computer skills.
Must be detail-oriented and have the ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must possess basic math and money handling skills.
Must have enthusiasm and possess excellent customer service skills.
Enjoys working with people and possesses a friendly and outgoing personality.
Excellent communication and listening skills, as well as basic computer knowledge.
Must be a team player.

PREVIOUS EXPERIENCE REQUIRED:
Three years of customer service experience preferred.

UNUSUAL PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

Must be able to work holidays, nights and weekends as required.

AWESOME BENEFITS:
Medical, Dental and Vision Coverage
401(K) Retirement Savings
FREE Employee Meals at Work
Paid Time Off
Paid Sick Time
Employee Assistance Program (EAP)
Tuition Reimbursement
Pet Insurance
Employee Discounts at Desert Mountain Retail Stores
Free Golf and Tennis
Employee Recognition Programs
Employee Uniforms Provided

HOW TO APPLY:

Interested candidates should submit their resume through this website or apply in person Monday - Friday from 9am-4pm in the Human Resources Office located at:
Fairways Building
10550 East Desert Hills Drive
Scottsdale, AZ 85262
Located 2.5 miles east of Pima and Cave Creek Rd.
**The property can be easily reached from Pima Road, Cave Creek Road and Loop 101 and is just 40 minutes from downtown Phoenix and 50 minutes from the East Valley.